Atlanta DWM | PromisePay

PromisePay is an online service that Atlanta Department of Watershed Management (DWM) has partnered with to offer interest-free, convenient, and flexible payment plans to help you pay off your total balance over time.

All residential and commercial customers who are not currently enrolled in an Atlanta DWM in-house payment plan are eligible for a PromisePay payment plan.

Atlanta DWM's goal is to ensure customers can comfortably manage their financial obligations while maintaining essential water services. PromisePay offers flexible options to help customers stay on track and avoid service interruption.

No. PromisePay payment plans are interest-free. Atlanta DWM does not charge late fees on PromisePay installment payments.

Yes. Transaction fees depend on your payment method:

ACH (bank transfer): $0.50 per transaction
Credit Card/Debit Card/Prepaid Debit Card or Apple Pay/Google Pay:
- $3.00 per transaction for payments up to $150
- 3.00% per transaction for payments greater than $150

Sign up in minutes with four easy steps:

Go to atlantawatershed.promise-pay.com for PromisePay, and login using your account number, billing zip code, and last name or business name.
Choose a plan that works for you. We offer a wide range of options.
Make your first payment. We accept credit cards, debit cards, prepaid debit cards, Google Pay, Apple Pay, and bank transfers (ACH).
Pay off your balance over time. We make it easy with automated monthly payments and reminders.

Customers without access to a credit/debit card or bank account may enroll with a prepaid debit card. These reloadable, prepaid cards can be purchased at your local grocery store and may be refilled and used for automatic payments. The card needs to be registered and funded before enrolling. Please note: these are not gift cards. Some cards have activation fees, so you will need to load enough to cover the card activation fee, the PromisePay plan payment amount, and the PromisePay payment transaction fee.

Yes. If you are responsible for directly paying the property's Atlanta DWM bill and meet eligibility requirements, you may enroll in a PromisePay plan.

Your payment plan covers your total balance as of the day you enroll. However, you must pay all new Atlanta DWM bills directly throughout the life of your PromisePay plan.

Please pay new bills you receive directly to Atlanta DWM. You must continue to pay your new bill charges directly to Atlanta DWM. Your agreed upon PromisePay plan payments must be paid to Promise.

PromisePay plans are designed to be flexible. If you are in good standing, you may:

Request a short extension for a single scheduled payment as long as the new date falls between the original payment date and your next scheduled payment date. The regular schedule resumes afterwards. No skipped payments allowed.
Change your recurring monthly payment date. This new date must be within 15 days of the original date.
Add a new Atlanta DWM bill to your PromisePay plan one time within the lifetime of your plan.

If you stay current on both your agreed-upon PromisePay plan payments AND pay all new water service charges directly to Atlanta DWM before the bill due date, you can avoid water service disconnection and subsequent reconnection fees.

Yes, if you sign up for a payment plan with PromisePay you may still be eligible for other financial assistance from Atlanta DWM. Please work directly with Atlanta DWM to determine if you are eligible for other programs.

Call PromisePay at (678) 981-7336. Agents are available Monday - Friday, from 7:30am - 5:30pm ET.

Please call Atlanta Department of Watershed Management directly at (404) 546-0311 about any issues with your Atlanta Department of Watershed Management bill or services. Agents are available from 7:30AM to 5:30PM EST.

If your question is about your PromisePay plan, call Promise at (678) 981-7336. Promise agents are available Monday - Friday, 7:30AM to 5:30PM EST.

Please call the Atlanta Department of Watershed Management directly at (404) 546-0311. Agents are available from 7:30AM to 5:30PM EST.

Yes. For questions about service disconnections, please call Atlanta Department of Watershed Management directly at (404) 546-0311. Agents are available from 7:30AM to 5:30PM EST, Monday through Friday.

Atlanta Department of Watershed Management is currently shutting water services off for non-payment. Customers can avoid water service shut-offs by enrolling in a PromisePay plan online at atlantawatershed.promise-pay.com or by contacting a Promise agent at (678) 981-7336 to enroll. Once enrolled in a PromisePay plan, customers must keep up to date on their PromisePay plan and current Atlanta Department of Watershed Management bills to ensure their services are not disconnected.

Customers are notified of shutoffs via collection calls, billing notifications and the yellow and red tag cut process.

Customers who have had their water service disconnected due to lack of payment should take the following steps to have their service reconnected:

Go to atlantawatershed.promise-pay.com or call Promise at (678) 981-7336 to begin the process.
You must make a 50% down payment of your Atlanta DWM bill balance, and enroll the remainder in a PromisePay plan.
After completing the down payment and enrolling your remaining balance in a PromisePay plan, please call Atlanta DWM directly at (404) 546-0311 to initiate the reconnection process. Please let the Atlanta DWM team know that you have completed the required down payment and enrolled your remaining balance in a PromisePay plan and that you would like to complete the reconnection process.

The bill is considered past due if the bill is not paid by the payment due date.

Atlanta Department of Watershed Management customer support agents are available 7:30AM to 5:30PM EST, Monday through Friday at (404) 546-0311. Atlanta Department of Watershed Management recognizes the following holidays, on which representatives are not available:

New Year's Day
Martin Luther King, Jr. Day
Memorial Day
Juneteenth
Independence Day
Labor Day
Veterans Day
Thanksgiving Day
Day after Thanksgiving
Christmas Day

Promise representatives are available from 7:30AM to 5:30PM EST, Monday through Friday.

Promise recognizes the following holidays, on which representatives are not available:

New Year's Day
Martin Luther King Day
Presidents' Day
Memorial Day
Juneteenth
Fourth of July
Labor Day
Indigenous Peoples' Day
Veterans Day
Thanksgiving Day
Friday after Thanksgiving
Christmas Eve
Christmas Day
New Year's Eve

Frequently asked questions

What is PromisePay?

Who is eligible?

Why is Atlanta Department of Watershed Management offering payment plans?

Will I ever be charged interest for my payment plan? Are there any fees?

Are there any transaction fees?

How do I sign up?

I don't have access to a credit/debit card or bank account, am I still able to enroll?

I am a renter, but I directly pay the Atlanta Department of Watershed Management for my water, wastewater, and sewer services. Am I eligible?

What charges does this plan cover?

Once I'm enrolled, where do I pay my new Atlanta DWM bills, to PromisePay or Atlanta DWM?

How flexible are these payment plans?

How do I keep my water service on?

If I sign up for a PromisePay plan, am I still eligible for other financial assistance from Atlanta DWM?

I want a different plan. Who should I call?

I have a question about my bill. Who should I call?

Who should I call to change my account or contact information?

Is Atlanta Department of Watershed Management currently doing service disconnections?

How does Atlanta Department of Watershed Management let customers know they are at risk for shut off? Will being in a PromisePay plan protect me from shut offs?

My water service is shut off, how can I get my water services restored?

When is a new Atlanta Department of Watershed Management bill considered past due?

Atlanta Department of Watershed Management Holiday Schedule

Promise Holiday Schedule

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